Effective Date: May 31, 2025

This Privacy Policy describes the practices of Alles Gut Intercâmbio Cultural & Educação Internacional, Euckenstr. 38, München 81369, Germany, Email: info.allesgut.edu@gmail.com, Phone: +49 176 8784 9058, regarding the collection, use, and disclosure of your information when you use our website (https://allesgut-edu.com.br) (the "Service"). By accessing or using the Service, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent, please do not access or use the Service.

We may modify this Privacy Policy at any time without prior notice. The revised policy will be posted on the Service and will take effect 180 days after publication. Your continued access or use of the Service after this period constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page regularly.

1. Information We Collect
We will collect and process the following personal data about you:

Name
Email
Phone number (if provided via form or booking)
Information in messages and free-text fields (if provided via form or contact)
Technical data (e.g., IP address, browser type, operating system, time of visit)

2. How We Use Your Information
We will use the information collected for the following purposes:

Marketing/Advertising
Customer feedback collection
Payment processing
Support and customer service
Scheduling meetings/consultations
Dispute resolution
Improving user experience on the site
Sending newsletters and email marketing communications

If we wish to use your information for any other purpose, we will ask for your consent and will use the data only upon receipt of such consent and only for the authorized purpose(s), unless required by law to do otherwise.

3. How We Share Your Information
We will not share your personal data with third parties without your consent, except in the limited circumstances described below:

Data analytics

Data collection and processing (including hosting, CRM, and scheduling tools)

Email marketing services

We require these third parties to use the personal data we share only for the purpose for which it was transferred and not to keep it longer than necessary to fulfill said purpose. We may also disclose your personal data to: (1) comply with applicable laws, regulations, court orders, or other legal processes; (2) enforce our agreements with you, including this Privacy Policy; or (3) respond to claims that your use of the Service violates the rights of third parties.

4. Storage and Retention of Your Information
We retain your personal data for a period of 5 years after the closure of user accounts or as long as necessary to fulfill the purposes described in this policy.

Legal Retention Periods: Notwithstanding the above, accounting documents and records relevant for tax purposes (e.g., invoices, payment receipts) will be stored for a period of 10 years, in accordance with the legal retention periods provided in § 147 of the AO (German Tax Code) and § 257 of the HGB (German Commercial Code).

Newsletter and Marketing: Data provided for receiving newsletters or marketing communications will be stored until you unsubscribe (Opt-out).

5. Your Rights
Depending on the applicable legislation (GDPR in the EU and LGPD in Brazil), you may have the right to access, rectify, or delete your personal data, receive a copy thereof, restrict or object to the active processing of your data, request data portability, and withdraw any consent granted. To exercise these rights, contact us at info.allesgut.edu@gmail.com. We will respond to your request in accordance with applicable law.

6. Hosting and Content Management System (CMS)
Our website content is hosted and managed using the following provider:

Bitrix24 (Alaio, Inc., USA).
We use Bitrix24 based on our legitimate interest (Art. 6 (1) (f) GDPR / Art. 7 IX LGPD) for lead and contact management. Data transfer to the USA is based on the EU-US Data Privacy Framework (DPF). We have a Data Processing Agreement (DPA/AVV) with the provider to ensure compliance with data protection standards.

7. Cookies and Tracking Technologies
We use technical (necessary) cookies and third-party cookies for analysis or marketing, subject to consent. You can configure your browser to refuse cookies. For a uniform display of fonts, this site uses Google Web Fonts.

8. Social Media Plugins (Shariff Solution)
To ensure data protection, we use the "Shariff" solution for social media elements (Facebook, Instagram, LinkedIn). This prevents integrated social media elements from transmitting data to providers upon your first entry to the site. A direct connection to the provider's server is only established if you actively click the respective button (Consent under Art. 6 (1) (a) GDPR).

Facebook & Instagram: Provided by Meta Platforms Ireland Limited. We are jointly responsible (Art. 26 GDPR) with Meta for the collection and transmission of data. The subsequent processing by Meta is not part of the joint responsibility.

9. Analytics and Tools
WP Statistics: We use WP Statistics (Veronalabs, Estonia) for statistical analysis. Data is stored exclusively on our own server with IP anonymization enabled.

YouTube: We embed YouTube videos (Google Ireland Limited) to provide an engaging user experience.

Calendly: We use Calendly (Calendly LLC, USA) for online scheduling. Data transfer to the USA is based on Standard Contractual Clauses (SCC) of the European Commission.

10. Security
The security of your information is important to us, and we take appropriate security measures to prevent loss or unauthorized access. However, given inherent risks, we cannot guarantee absolute security; you transmit information at your own risk.